The protection of your personal data is a big concern to us. All data processing is only done according to currently applicable, legal requirements. In this document we want to inform you about the most important aspects of data processing in the DEC112 emergency services.

Essentially, all data is encrypted during transport and can not be read by other parties.

DEC112 core services

Data that is processed during emergency calls.

Data is transmitted through the DEC112 core services to the responsible call center.
The responsiblity is dependent on the location, which the caller is located at the time of making the emergency call.

Processing of data within the responsible call center is not covered in this document explicitly.
Call centers may automatically translate text messages, if the emergency call is in a foreign language.

Kinds of data

  • Phone number
  • Geolocation (GPS)
  • Transmitted emergency messages
  • Other, personal data that has been stated by the caller (e.g. name, address, email...)

Retention period

2 years

Purpose and legal basis

Data processing is carried out in accordance with Article 6 of the GDPR based on consent when installing the DEC112 app for the following purposes:

  • Proof for correct routing of emergency calls.
  • Replicability of emergency calls in case of errors during routing.
  • Replicability of errors. 
  • Improvement of emergency services

DEC112 Registration service

Data that is processed during a registration through the DEC112 registration service.

Kinds of data

  • personal identification and contact information: name, date of birth, address, telephone number
  • proof of identity verification by ID Austria: signature certificate, country of issue

The data collected during registration - apart from the telephone number - is optional and not mandatory to complete the DEC112 registration.

Retention period

3 months

Purpose and legal basis

Data processing is carried out in accordance with Article 6 of the GDPR based on consent when installing the DEC112 app for the following purposes:

  • Legally required verification to prohibit anonymous emergency calls.
  • Prevention of abuse.

DEC112 App

Information on data protection about the DEC112 app can be found on our site Privacy of the DEC112 app.

Data protection rights

Based on the GDPR, you have the following rights:

  • the right to withdraw consent for the processing of your personal data at any time, provided that the processing is based on your consent;
  • the right to access information as to whether personal data concerning you is being processed by us and the content of that data, as well as the right to rectification, completion, and deletion of your personal data, to restriction of processing, to object to processing, and to data portability, provided the legal requirements for this are met.

You can direct your request to exercise your data protection rights, as well as any other questions and concerns related to data protection matters, to the following responsible person.

Contact details responsible person

Dr. Christoph Fabianek
Michael Scherz-Straße 14, 2540 Bad Vöslau

Complaint options

If you believe that the processing of your personal data by us violates data protection regulations or that your data protection rights have been violated in any other way, you can lodge a complaint with the responsible supervisory authority. In Austria this is the data protection authority:

Österreichische Datenschutzbehörde
Barichgasse 40-42, 1030 Vienna
Phone: +43 1 52 152 0